T & C's

  • Processing time – The time we need to prepare an order for dispatch varies, usually 1-3 days depending on stock availability. For details, see individual items. This is separate from estimated delivery times.
  • Estimated delivery times – (once item has been sent)
    • United Kingdom: 2-5 business days
    • North America: 5-14 business days
    • Europe: 5-10 business days
    • Australia, New Zealand and Oceania: 1-3 weeks

We’ll do our best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery company.

  • Customs and import taxes – Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
  • Cancellations – We gladly accept cancellations as long as it is requested within 24 hours of purchase and it has not changed status to “sent”.
  • Returns or exchanges – We do not accept returns or exchanges due to hygiene reasons but please get in touch if you have any problems with your order.
  • Returns do to allergies/ skin irritation – We do not accept returns due to skin reactions. Buyers are responsible for checking ingredients stated under each item description before purchase.
  • All “Sale” purchases are final. This includes orders placed with any promotional codes.
  • All international orders are final.